Jaya Sakti, R. F., Widiyanto, P. . and Candra Susanto, P. (2021) “SERVICE QUALITY AND CUSTOMER SATISFACTION INCREASING LOYALTY OF PASSENGERS RO-RO FERRY BAKAUHENI”, Journal of Economics, Management, Entrepreneurship, and Business (JEMEB), 1(1), pp. 79–92. doi: 10.52909/jemeb.v1i1.21.