Jaya Sakti RF, Widiyanto P, Candra Susanto P. SERVICE QUALITY AND CUSTOMER SATISFACTION INCREASING LOYALTY OF PASSENGERS RO-RO FERRY BAKAUHENI. JEMEB [Internet]. 2021 May 4 [cited 2025 Aug. 9];1(1):79-92. Available from: https://www.abnus.org/jemeb/article/view/21